Summary and outcomes of telecoms conference
On 4 November 2015 the UK Council on Deafness hosted the conference ‘Fair exchange: developments in telecommunication for people who are deaf or have a hearing loss’. The aim of the conference was to celebrate the advances that had been made in advanced telephony services, including video relay services (VRS); and learn more about what […]
Read MoreThree go live
Three, has teamed up with sign language interpreting agency, Sign Solutions, to improve access for their Deaf customers.The introduction of Sign Solutions’ InterpretersLive! video relay service, now allows Deaf customers to communicate with Three’s customer service team using British Sign Language (BSL).By following a link on the Three website, Deaf customers can connect to an […]
Read MoreNew on-demand video sign language service at Noble’s Hospital, Isle of Man
A new sign language interpretation service which uses an online video link has been officially launched at Noble’s Hospital. The initiative will provide an improved service for patients who are Deaf as well as offering better value for money. The service is a result of a collaboration between Noble’s Hospital, the Manx Deaf Society, the […]
Read MoreSign Solutions bring InterpretersLive! to the Isle of Man
PRESS RELEASE:- We bring InterpretersLive! to the Isle of Man We’re pleased to announce that we have won a contract to provide our services to the Isle of Man Government. The win will see us provide our video relay service to the Isle of Man’s Department of Health and Social Care, with the possibility of […]
Read MoreNext Generation Text Service
Deaf Access to Communications (DAC) have issued the following press release: DAC PRESS RELEASE (pdf) PRESS RELEASE: 25 March 2015 NEXT GENERATION TEXT SERVICE Ofcom has fined BT £800,000 for failing to provide an improved text-to-voice service between April and September last year. The service, called ‘Next Generation Text Service’, helps users have more natural […]
Read MoreResearch with text relay users
Ofcom has commissioned Facts International and Opinion Leader to carry out research into users’ experience of text relay. As you know, text relay has been now been available via the NGT app for six months. (The service remains available via textphones, but to benefit from the enhanced features of NGT you need to use the app.) Ofcom is carrying out a two-stage research project to find out about […]
Read MorecontactSCOTLAND-BSL
NHS 24 online BSL Video Relay Interpreting Service pilot launches phase 2 NHS 24 online BSL Video Relay Interpreting Service pilot, which aims to improve access to health services for people in Scotland who are Deaf, deafened or hard of hearing will launch phase 2 of this pilot service on Monday 2nd March 2015. The […]
Read MoreChair of Deaf Access to Communications Appointed
Congratulations to Christopher Jones who has recently been appointed as the new Chair of Deaf Access to Communications (DAC). Christopher has taught, written and researched on a wide variety of areas, including relay services, and has many years experience supporting campaigns related to access for deaf. At the DAC Strategic Executive meeting held last week, Christopher stated: […]
Read MoreOfcom could fine BT over Next Generation Text Relay delay
BT has been warned by the communications regulator Ofcom that it could be financially penalised for a delay in making available a new telephone service for deaf and hard of hearing people. Lidia Best, Trustee of UKCoD and Chairperson of NADP comments “National Association for Deafened People (NADP) is very disappointed with the delay and […]
Read MoreNext Generation Text Relay Service
At a meeting in May with UKCoD’s Deaf Access to Communications group, BT apologised for the delay in launching the Next Generation Text Relay service and reiterated their commitment to delivering the new service. They acknowledge the disappointment, frustration and anger that many feel, and recognise the need to rebuild trust and confidence in the […]
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