GDPR Update
Christopher Jones, Chair of DAC and Craig Crowley, Chair UKCoD wrote a letter to Daniel Bowling, ICO in order to seek clarification and guidance on an issue that is of concern to deaf people, the use of relay operators in telephone calls and other transactions and the implications of this under the General Data Protection Regulation (GDPR). A […]
Read MoreOfcom Diversity and Inclusion Programme 2018 – 2022
Consultation Ofcom has recently consulted on its Diversity and Inclusion Programme 2018-2022. Read DACs response here
Read MorePrudential introduces service for deaf BSL users
Prudential has become the first retirement product provider in the UK to introduce a web-based video relay service (VRS) for customers who use British Sign Language (BSL). A BSL version of this news release is available. Read More>>
Read MoreNationwide launches free sign language service
Great news! Nationwide to team up with SignVideo to enable deaf and hard of hearing customers to access services Customers will be able to access sign language interpreters online to manage their finances Nationwide is the first building society to offer this service Launched this week, SignVideo Live will allow British Sign Language (BSL) users to […]
Read MoreFree online course on the public procurement of accessible ICTs
This 7 week course is fully accessible for deaf people and is based on text and powerpoint presentations. Each student needs to spend 4 to 5 hours per week. Best of all it is free! The course starts on 7th November and places are going fast…… ITU Online course on Public Procurement of accessible ICT products […]
Read MoreVideo Relay Service
Today, Santander Consumer Finance (SCF), in partnership with SignVideo, has launched a Video Relay Service (VRS), for the British Sign Language (BSL) community. The service is available for all account servicing, supporting customers with many of their day to day account queries and transactions. The service enables deaf BSL-using customers to place video calls to […]
Read MoreNew video launched to raise awareness of NGT
A short video called ‘Introducing Next Generation Text’ has been created with the support of the National Deaf Children’s Society and is being widely promoted amongst the younger Deaf Communities to help them find out more about the Next Generation Text (NGT) service. It highlights the benefits of NGT and demonstrates how relevant and easy […]
Read MorecontactScotland video relay service extended to third sector
contactScotland, the service that provides access to public services in British Sign Language (BSL), has been extended. BSL users will now be able to contact community groups, voluntary organisations, charities, social enterprises and co-operatives in their own language. Jim Edwards, chair of the UK Council on Deafness, said: “The UK Council on Deafness applauds the Scottish Government’s […]
Read MoreDWP trials access by telephone for sign language users
People who use British Sign Language (BSL) can now contact the Department for Work and Pensions (DWP) via telephone. DWP has begun a six month pilot of a service that allows people whose first or only language is BSL to contact DWP about Attendance Allowance and Disability Living Allowance (65+), Disability Living Allowance (under 65) and […]
Read MoreOfcom publishes final report on live subtitling
Ofcom has published its fourth and final report on the quality of live subtitling. Although there appear to have been improvements in accuracy, latency and speed, some issues still need to be addressed. The report suggests trade-offs need to be struck when producing live subtitles, such as between speed and accuracy. Ofcom therefore intends to […]
Read More